Office Administration Training - e-Learning Communication Skills

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e-learning simulations

Order courseOffice Administration: Communication Skills covers a broad range of fundamental business and office management competencies. It is suitable for new or advanced users, secretaries, administrators, and clerks, individually or in groups, at home or in the organization.

Meeting the highest e-learning instructional design standards, Office Administration: Communication Skills

  • offers 8 hours of interactive e-learning
  • is modular
  • incorporates a comprehensive glossary
  • is audio enabled
  • allows bookmarking
  • is graphically illustrated and animated
  • includes modular objectives and summaries, topic questions, simulated exercises, and scored testing
  • is easily navigable
  • is accessible to English first and second-language speakers
  • costs only $49.00 (Single User License)
Self-evaluative testing throughout

Read CBT for Office Professionals for more details of this comprehensive e-learning course.

Module

Content

Topic

Reception skills

Module aim and objectives

Communicating with people

• Body language
• Comfort zones and tone of
  voice

Receiving visitors

• Receiving visitors

Telephone techniques

• Telephones in the office
• Incoming calls
• Outgoing calls

Exercise

• Handling incoming calls
• Handling incoming calls 1
• Handling incoming calls 2
• Handling incoming calls 3

Dealing with mail

• Incoming mail
• Outgoing mail
• Faxes

Module summary

Written communication

Module aim and objectives

Planning and drafting documents

• Audience
• Purpose and tone
• Identifying and organizing
  topics
• Outlines and rough drafts

Editing documents

• Paragraphs
• Sentence structure
• Choice of words

Exercise

• Editing a document
• Editing a document 1
• Editing a document 2

Module summary

Business writing skills Module aim and objectives

Composing business letters • Beginning a letter
• Salutations and closings
Composing business documents • Short reports
• Long reports

Module summary

Course Tests

Module 1
Module 2
Module 3

• Reception skills
• Written communication
• Business writing skills

Office Administration: Administration Skills - Contents
Office Administration: Bookkeeping Skills - Contents

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