The release of Laragh
Courseware's 3-CD e-learning suite, the Quality Assurance Training
Series, reinforces the global trend
towards adopting the International Organization for Standardization's
ISO 9000 as a universal norm.
"At the moment, about 90 countries
have adopted ISO 9000," says Laragh CEO Tom O'Neill.
"The advantage to customers or consumers is that,
when they buy a product or a service from a company registered
to the appropriate ISO 9000 standard, they have several
very fundamental assurances that they will receive the
quality they expect."
The International Organization for
Standardization (ISO) is a worldwide federation of national
standards bodies. Research indicates that companies registering
compliance with ISO standards see a dramatic increase
in market share. For the customer, a supplier's ISO 9000
compliance signals a sound Quality Assurance system, a
far better guarantee of performance than any claim originating
from a faceless marketing department.
Laragh, developers of several hundred
custom and off-the-shelf Computer Based Training (CBT)
courses since 1996, foresee ISO 9000 compliance becoming
increasingly important as international trade barriers
continue to fall. "Worldwide, many companies now
insist on their suppliers registering their ISO 9000 compliance,"
says Laragh's O'Neill.
This is borne out by the finding
that registration is rapidly becoming necessary for any
company that does business in Europe.
Why is this so? "Well, standardization
makes a lot of sense when you want to ameliorate the potential
for extremely costly misunderstandings or misinterpretations
between countries or continents," explains Laragh's
CEO. "Besides, it cuts both ways. Registered companies
have had dramatic reductions in customer complaints, significant
reductions in operating costs, and increased demand for
their products and services."
Laragh's audio-enabled Quality
Assurance Training Series
comprises three five-hour CBT courses covering quality
assurance fundamentals,
ISO
9000 compliance, and internal
quality system audits.
From a penetrating and instructive overview of the historical
development of quality management and the ISO standards
in the first course, learners move through the processes
of preparing for and attaining ISO registration in the
second. The third offers a detailed guide to preparing
adequately and correctly for an internal quality system
audit.
The educative appeal of Laragh's
e-learning CBT is due, in part, to a stimulating mix of
graphics, interactivity, animated simulation, and continuous
evaluation that guide learners to clearly stated module
and course objectives.
Throughout the series, interactive
multimedia allows for the seamless communication of the
challenges inherent in planning and preparing an assessment
project; designing quality documentation and records;
and formalizing design, order, control, inspection, and
other crucial processes.
Clarity loses nothing to detail when
elaborating on ISO audit requirements; auditor selection;
audit documentation and records; audit planning and implementation;
result presentation; and corrective action. In addition,
a carefully crafted instructional design framework and
an exceptionally clear navigational map render the intricacies
of ISO 9000 simple. Skilful graphics throw every technical
detail into instructive relief.
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Detailed Table of Contents
