The third Computer
Based Training (CBT) course in Laragh Courseware's Quality Assurance Training
Series, Internal
Quality System Audits, gives all
organizational personnel a full and comprehensive e-learning
overview of auditing, by department or ISO 9000 element.
"It is just as important for
the key quality person responsible for setting up and
managing the company's internal auditing program to complete
this course as it is for the management representative
responsible for overseeing the quality management system
to do so," says Laragh Courseware CEO, Tom O'Neill.
"Both need to understand fully the principles and
procedures governing an ISO 9000 audit program."
The audit gives substance to the
concepts of conformance and continuous improvement in
organizations seeking ISO 9000 registration or compliance.
If your organization is to maintain its certification,
you will need pre-assessment audits, audit contract services,
vendor survey audits, and internal audits. Importantly,
an understanding of its functions and processes by every
organizational manager and worker adds enormous value
to the audit.
"These audits play a significant,
ongoing role in an organization's conformance to ISO 9000
standards," explains O'Neill. "Also, ISO standards
require the selection of sub-contractors according to
their ability to meet the needs of a company's quality
system and any specific quality-assurance requirements.
The audit, therefore, always carries a far greater significance
than is at first assumed."
Asked why Laragh's CBT emphasises
the need for auditor training, O'Neill replies, "It
doesn't. The audit is essential to quality assurance.
However, the ISO 9000 project leader will most likely
contract professional auditors to carry out a complete
audit before a registrar conducts a registration or surveillance
audit. Your company might also need the contractors to
audit a supplier company, or you might want your in-house
auditors to observe a professional audit on site."
"Once the contractors have gone,
though," warns O'Neill, "It will be up to the
internal audit team to ensure that conformance remains
an intrinsic part of the quality management system. The
internal audit is the weak link in most ISO 9000 programs
and it's a problem our course addresses like no other."
Complete, modular, portable, and
unobtrusive, Internal Quality
System Audits offers a detailed
explanation of auditing concepts, processes, and procedures.
In approximately 5 hours of audio-enabled or text-based
Computer Based Training, it covers: ISO audit requirements;
selecting auditors; audit documentation and records; planning
and implementing audits; presenting audit results; and
taking corrective action.
The e-learning courseware assumes
no knowledge of the audit process and is accessible to
English first and second-language speakers. However, in
keeping with its modular structure, Internal
Quality System Audits can
impart as much or as little knowledge as one needs.
Of immense practical value to the
auditor and the auditee, modules within Internal
Quality System Audits should
form an intrinsic part of every organization's induction
program, negating any ill effects resulting from the inevitable
loss of experienced personnel.
An e-learning product from
a company that has an enviable reputation as a custom
CBT courseware developer, Internal Quality
System Audits slashes
the cost of training and maintaining an effective, efficient,
and highly motivated internal audit team.
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Detailed Table of Contents
