Quality Management Training Auditing and Certification

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Order courseCertification and Auditing is suitable for new and established employees, individually or in groups, at home or in the organization. Meeting the highest e-learning instructional design standards, Certification and Auditing

  • is modular
  • includes objectives and summaries, topic questions, web resources, and scored testing
  • allows bookmarking within the current session
  • is graphically illustrated
  • is easily navigable
  • is accessible to English first and second-language speakers
  • costs only $49.00 (Single User License)

Table of Contents

Module

Content

Topic

ISO 9001:2000 certification

Module aim and objectives

Certification

• Certification and accreditation
• Sector schemes and product
  certification

Preparing for certification

• Preparation
• Preparing certification
  documents

The certification process

• Selecting a certification body
• The audit
• Scope statements and
  certification maintenance

Module summary

Module test

Introduction to auditing

Module aim and objectives

Quality management system audits

• Defining auditing
• First-party, second-party, and
  third-party audits
• Horizontal, vertical,
  management, and technical
  audits

Requirements for auditors

• Attributes of good auditors
• Internal auditors
• External auditors
Auditing skills • Managing time and meetings
• Interviewing and observation
  skills

Module summary

Module test

The audit process Module aim and objectives

Conducting the audit • Planning and starting an audit
• Investigating work areas
• Reporting nonconformities
• Providing feedback
Reports, documentation, and follow-ups • Audit reports
• Circulating reports and audit
  program coordination
• Nonconformity arbitration
Module summary

Module test


Fundamentals of Quality Management - Contents
ISO 9001:2000 Requirements - Contents

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