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 Fundamentals of Quality Management
is suitable for new and established employees, individually
or in groups, at home or in the organization. Meeting
the highest e-learning instructional design standards,
Fundamentals of Quality Management
- is modular
- includes objectives and summaries, topic questions,
web resources, and scored testing
- is graphically illustrated
- is easily navigable
- allows bookmarking within the current session
- is accessible to English first and second-language
speakers
- costs only $49.00 (Single User License)
Table of Contents
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Module
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Content
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Topic
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Quality management
in perspective
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Module aim and objectives
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Introduction to quality
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• Defining quality
• The quality assurance context
• Aspects of quality
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The cost of quality
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• The cost of nonquality
• Classifying the costs of quality
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Module summary
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Module test
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Quality management
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Module aim and objectives
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Quality management systems
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• Quality management
systems
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Revisions to ISO 9000
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• Reasons for revising
quality
standards
• Structure of the revised
standard
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Quality management principles
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• The principles
• Benefits of implementing the
quality management principles
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Exploring ISO 9001:2000
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• Clause 0: Introduction
• Clause 1: Scope
• Clauses 2 and 3: Normative
reference and Terms and
definitions
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Module summary
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Module test
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ISO
9001:2000 Requirements - Contents
Certification
and Auditing - Contents
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